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Return Policy
Within 24 hours from receipt of goods, if the product is defective due to transportation (damp, wet), manufacturing error (teared, threaded, not the correct product ordered, not as per product description), Please take a photo of the defective area, contact PlayatHome (PAH) via email [email protected] or Fanpage and send the product to the address below for processing or exchange for a new product.
Once the product has arrived, PAH will send a confirmation email and will notify you whether or not to accept the return.
In case of accepting return and refund, PAH will send it back via bank transfer within 3-5 working days.
Complimentary products, when defective and returned, will be replaced with a Gift Card or Discount Code. When receiving defective goods, PAH will email you information.
If the returned product was purchased as a gift and sent to you, PAH will notify and refund the donor, upon receipt of the returned product.
Refunds are delayed or refunds are not received
If you haven't received your refund yet, please first check your account again.
Then contact your credit card company, as typically, transaction notifications will appear after a period of time.
Next, call your bank. It will usually take some time for the transaction to be processed and notified.
If you have done all of the above and still do not receive your refund, please contact PAH via email [email protected].
Promotional products
PAH only accepts returns for products sold at full price, does not accept returns for promotional products.
Return shipping fee
Please pay the shipping fee yourself when returning the item. PAH will not refund shipping charges in the event of a refund.
Depending on where you live, shipping time will vary.
If you are returning high-value products, please consider using a shipping service that helps you track your order, or purchasing shipping insurance. PAH cannot guarantee that returns will always be received.
GUARANTEE
During use, PAH accepts to repair errors such as torn threads, falling accessories attached to the product (eg: buttons, bracelets, etc.) and does not accept errors such as tears or cracks. fabric.
COMMUNICATIONS:
Email: [email protected]
Phone number (Zalo): 0773927883
Fanpage: https://www.facebook.com/PlayAtHome.ONhaVanVui
Website: https://playathome.shop
PAH products are made entirely by hand or semi-handmade (using sewing machines). Each product has its own unique characteristics, and partly reflects the personality and image of the person who made them. Therefore, each finished product will be like the brainchild of PAH. PAH hopes that these spiritual children will always be loved, cherished and respected by their parents and children.
